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What are your hours of operation? Our website is open for orders 24/7. Our customer service department is open MON-FRI from 8:00 AM to 6:00 PM CST.
How do I place an order? To order online 24 hours per day/7 days a week , Click Here. Or simply call our Toll Free Customer Service Line at 1-800-732-1313 Mon-Fri 8:00 AM to 6:00 PM CST
Fax/Mail Orders: Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
Order By Fax:
(800) 923-2096
Order By Mail:
Agnesian Health Shoppe
327 Winnebago Drive
Fond du Lac, WI. 54935
Where is your company located? Our retail store is located in Fond du Lac Wisconsin, however we service the entire nation with our mail order delivery service. We come to you, so you do not have to go anywhere!
How long have you been in business? We have been in business since 2002, and have been delivering outstanding product prices as well as great customer service since then.
Will you ship my product to my home? Yes, we will provide shipping to your home within the continental United States. Orders shipping to Hawaii, Alaska, and Puerto Rico will be handled on a case by case basis. Please contact our customer service for more details.
What is the cost of shipping? Shipping fee is just $7.95 on most standard orders within the continental United States. Other charges may apply for overnight, bulk (oversized) shipping and shipping to Hawaii, Alaska, US Virgin Islands, and Puerto Rico.
When will my products arrive? The arrival date of your product will vary depending on the product and model you select and your place of residence. If in stock, most products if ordered online before 2:00 CST they are delivered to you the next business day.
What if I do not want the product after I get it? No problem, you have up to 30 days to return the products for full refund or exchange. Note: The product must be in the same condition as it was delivered to you.
Who would pay the freight for the return? We will arrange for the return but the freight charges would be your responsibility, unless the returned items were shipped to you in error.
What forms of payment do you take? For your convenience, we now accept American Express, Discover, Master Card, and Visa.
Do you accept Medicare or other form of Insurance? We are not able to file insurance claims with any orders placed directly online. To request an order to be billed to Medicare or other form of Insurance you will need to place your order directly through our DME or Rehab Specialists by calling 800-732-1313 or 920-926-5277. They will then verify coverage for you and gather the needed paperwork along with a MD prescription.
Will you provide financing? We do not provide financing at this time.
Do you sell used medical equipment and supplies? No, we do not sell used medical equipment at this time.
What is the Agnesian Health Shoppe retail store service area? Please call 1-800-732-1313 for complete details of our retail store service areas.
For Information On Products Not Shown Online Please call our Customer Service Representatives Toll Free at 1-800-732-1313.
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